Frequently Asked Questions
Everything you need to know about your gear and orders.
How do I determine the correct size for my skates?
Bauer skates typically fit 1 to 1.5 sizes smaller than your standard shoe size. We recommend using our 3D Skate Lab scanner at an authorized retailer or referring to our digital sizing chart for precise measurements.
What is the warranty period on Bauer hockey sticks?
Most Bauer composite sticks are covered by a one-time replacement warranty against manufacturing defects for 30 days from the date of purchase.
How long does shipping take for custom equipment?
Customized gear, including MyBauer skates and sticks, typically requires 4 to 6 weeks for production and delivery, depending on the complexity of the specifications.
Can I return equipment that has been used on the ice?
For safety and hygiene reasons, we only accept returns on unused, unworn items in their original packaging within 30 days. Sharpened or baked skates are considered used and cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm in select regions.